Effective Date: [15/07/2024]

At Kshitij Dry Fruits & Spices, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of our products.

Shipping Destinations

We currently ship to the following locations:

• Within India: We deliver to all major cities and towns across India.

If your location is not listed or you have special shipping requirements, please contact us at [care@kshitijdryfruits.in], and we will do our best to assist you.

Processing Time

• Order Processing: All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
• Shipping Time: Once the order is processed, delivery times are typically:
  • Standard Shipping (within India): 5-7 business days.
  • Express Shipping (within India): 2-3 business days.
  • International Shipping: 10-15 business days, depending on the destination and customs clearance.

Please note that shipping times may vary based on location, unforeseen delays, or public holidays.

Shipping Charges

Shipping charges are calculated at checkout based on the weight of your order and the delivery location. The following options may be available:

Free Shipping: We offer free standard shipping on orders above [4000] within India.

Order Tracking

Once your order has been shipped, we will send you an email with a tracking number and a link to track your package. You can monitor the delivery status of your order through our shipping partner's website.

Shipping Delays

While we strive to meet our shipping timelines, occasional delays may occur due to circumstances beyond our control (e.g., weather, courier service disruptions, customs delays). In such cases, we will keep you informed of any potential delays.

Damaged or Lost Packages

We take care to ensure that your products are packed securely. However, if your package is damaged or lost during transit, please contact us within 48 hours of receiving your order with a photo of the damage or other supporting details. We will work with the courier service to resolve the issue and, if necessary, arrange for a replacement or refund.

Incorrect Shipping Information

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders that are undelivered or delayed due to incorrect or incomplete shipping information. If you realize there is an error, please contact us immediately to correct the details before the order is shipped.

Contact Us

If you have any questions about our shipping policy or need further assistance with your order, please reach out to us at:

• Email: [care@kshitijdryfruits.in]
• Phone: [9730065701]
• Mailing Address: [502/D-9, Sunder Sahawas, Phase II, Sinhagad Road, Pune 411051]